Jan 16th: Moving date Jan 17th: Our girl’s bed fell apart during her sleeping Jan 19th: Two men and a truck make a promise (Claim department people’s name is Clint) that they would repair our damaged furniture including: Ashley Dinner Table, TV stand, Ashley Sofa, Two kids’ bed. And all of these should be finished in 2-3 days.
Our girl’s bed careless put back together: screws and bolts twist in wrong place, two screws and bolts forgot to put in. Jan 20th: We found and report a new damage furniture: Ashley King size bed. Feb 2nd : After we wait two weeks (the promise is only 2-3 days), Two men and a truck sends Finishing Touch furniture to repair our Dinner Table, TV stand, and our son’s bed. However, they lost lots of screws and bolts on the moving date (Jan 19th), and they just careless use different type and shape screws and bolt to put our son’s bed together.
We request the same screws and bolt, they agreed, but never did replace them. Sofa is not repaired. Feb 3rd: Clint sends a message without specify the time, just saying would come on Feb 5th. We wait the whole day on Feb 5th, nobody shows up.
Feb 6th: Clint send another message, saying would come on Feb 7th, no specify the time again.
No word to explain why nobody shows up on Feb 5th. After this day, we have been forgotten.
Product or Service Mentioned: Two Men And A Truck Moving Service.
Reason of review: Damaged or defective.