Two Men And A Truck

First, I would like to say, this would be the 4th time I used two men and a truck. In over 2 years. This was the WORST experience that I have ever had. From the Start to the END!!! it was a Nightmare. I'm an owner of 2 @ Home businesses. The stuff that was to be moved is how I make a living. I thought that if I had movers move me that I would be able to have my belongings moved in a SAFE manner. THIS DID NOT HAPPEN!!! My move was scheduled for 6/13/2022 @830am. When the crew got to my apartment, I did a walk thru about what all needed to be moved. After getting out the way @ 10:01am one of the movers stated that he and the other mover was not feeling good, and they would have to send another team to do this job. This was to be no more than an 8hr job. This turned out to be a two-day Mess!!! The 1st team came in Left @ 11:00am I did not hear from the operations manager (Andrew Sujka) The First crew took some of the items that they packed. Closed up the truck, and told me that there will be someone else moving me that day. I later found out by my neighbors that the 1st crew was sitting down in the truck when they were suppose to be moving. This is before they packed and left Keep in mind, MY Personal and business belongings were taken back to the warehouse. At 2pm that same Monday, the next set of movers come and try to move me. The only bright spot was a mover named Kendal that stuck it out with me through all the movers, through all the chaos, and he could see the frustration on my face with this situation. The movers on the 2nd crew worked until around 7pm. At this time, NOTHING was taken to the other home. My bed was not packed yet, and I was tired, frustrated and just wanted to take a bath and get some sleep. I was told by the Moving Consultant that the movers would take my bed to the New House and set up so I would have a place to sleep. this is @ 8pm that Monday night. I ended up getting a hotel for the night and after talking to the movers it was decided that they would meet me int the morning @ 830 am at My new home. This was done so that I could at least rest and try to get the situation done again. On Tuesday NO call from management!!! No call or text from moving consultant!!! And I had my 3rd moving team. All different except kendall !! The movers unloaded my stuff they were on time an hustling. We started unpacking @830am around 1030am a severe rain storm started and the crew stayed in the truck approximately for about an hour and half. Once the rain lifted they got back to working and we finished unloading from MONDAY. We then left again to go back to my old apartment to retreive what was left from Monday's move. There were about 15 boxes and containers in the shed. Taped, labeled and NOT broken or cracked. There were 8 file boxes left in the living room and I had over 12 Large pictures with my Bed Frame and a empty armoire from the bed room. No Phone Calls from Two Men and a Truck!!! No communication with the crew!!! No follow up to see how everything was going!!! My phone or email did not ring!!! After getting back to my new home to unload the following things happened. 1. 2 Bags of Storage bag of clothes were broken and my clean clothes were all over the ground. 2. My first 50 inch TV was not wrapped or protected 3. The 50 inch TV was bought in on the glass stand STILL attached. 4. My second 50 inch TV was bought in with the connecting wires BROKEN off and not wrapped or proteded. 5. The two pieces of glass were not on it and has not been found. 6. I had a Glass office table. The glass is removed and nowhere to be found. I have no desk to work from home. 7. The wood floors in my home that were professional cleaned prior to my move in has Black marks and tracks all on the floor. I have to get this redone. The list can go on!!! We finally head back what was to be the last of the load. The crew finished that night @ 730pm. I looked and realized that the Hanging pictures was missing from the last move. When I asked the movers were the pictures were QUOTE "We left them because we didn't want to BREAK them" you the MOVERS!!! The movers called their Operation Manager after they finished unloading the last part. I was instructed that he would speak to me personally about the move. The crew stated that they need to receive payment I say the total on their tablet as $1380. I stated that we need to talk to Andrei. The operations manager never CALLED but he texted the mover and said quote "She is Good, She does Not have to worry about the payment. You Guys can leave" I and the All the movers looked and they said No payment. Keep in mind I still have not talked to anyone from two men and a truck. That same night I had to hire another mover and pay him $300 dollars to do and receive the pictures and additional items that were left in the apartment. (receipt attached) as I started unpacking and trying to just get settled into the move. I noticed broken valuable items, piece of my business broken and destroyed, Damage done to the floor. I debated on calling two men and a truck in Columbia, SC, because even though the past 2 days were horrible. I didn't have to pay ANYTHING. As a business owner I would want to know if something occurs with my workers or if a customer is not happy with my product or my services .I called and spoke to Home office customer service (kristen) about the situation. This was on Thursday. She said she would look in to the matter and reach out to that office. I actually thought that the actions would be corrected. On Friday I received a call from operations consultant (Teddy Grysky) he apologized for the experience and listened. but what pissed me off was Teddy stated that "Quote it could have been worst, you were to pay $2700 for your move". he also proceeded to NEGOTIATE the total amount that I owed. He stated that he would give me a discount of $1450 for the move. No here are the issues with this: 1. On Tuesday I was told that the move was FREE by the operations manager Andrei Sujka. I have 4 witinesses one being a Lawyer that SAW the text. 2. I was never given a paper to sign AFTER the move about the charges as of that Tuesday. 3. I have over $7000 dollars worth of damage to my New home and my property that I now have to fix. 4. During my phone call on Friday with Teddy it felt very Not genuine and there was a concern over the NON Payment that was authorized by Andrei. 5. I paid the $1450 and I asked for a breakdown of all charges, I HAVE NOT RECEIVED ONE 6. I inquired about filing insurance claim to recoup to money for damages. I was told by Teddy Grysky that "I gave you a discount for the move and considered the damage that you spoke of. Insurance Claims can be a very time consuming process. 7. But what really PISSED ME OFF!!! Was toward the end of the conversation with Teddy he stated " Two men and a Truck will be sending out a survey about your experience. If you could please DO NOT PUT a negative one due to that is how the movers get there Perks" He also stated that I could not put a Review and that would be the same!!! Go listen to you phone recording TWO MEN AND A TRUCK The AUDICITY!!! This is why I'm pissed off with this company. There was a sense of *** the customer. There was no attempt at making the situation right!!! After voicing my concerns and my experience, I was still charged after being told that I would not. I had to spend an additionally $1000 to do stuff that I paid two men and a truck to do to assist me with this move. This NEEDS to be corrected ASAP !!! Poor leadership, Poor Management, Poor customer service, Not empathic to the damages that were DONE by your company.