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Exchange, Refund and Cancellation Policy
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Value for money

I recently had a transplant and had returned home from a long hospital stay and had planned on moving but could not push, lift, pull or shove in other words I physically could not move so I hired this company. I was not told that they would bill me from the time they left their location which is a 20 min drive to my house .

The crew showed up 1hr later. The mover asked to use my bathroom on 4 different occasions and also they damaged my new entertainment unit and the legs of my sectional . My TVs were left on the floor which I could not lift myself. Just bad business..

I received a survey which I filled out and called corporate which Charlie stated they stood by the local provider and later her supervisor Andria asked me in regards to the bathroom breaks "Don't you use the bathroom at work too".

and also stood by the offer of only refunding 100.00 or send out their own repair person for my damage furniture. I hate sooo much that I even called them.

Reason of review: Damaged or defective.

Monetary Loss: $450.

Preferred solution: Full refund.

I liked: One of the movers seemed to care and tried to handle things well.

I didn't like: Stretching out the time it took to move.

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